What is backed up

The question people ask too late

"Can we recover a message deleted last year?" is generally asked on the day it is needed. The answer is yes, and here is how it is arranged.

Three safety nets

The first is you: a deleted message goes through the bin and stays there about a month. A simple drag brings it back. That net catches nine incidents out of ten.

The second is the service backup: your messages, calendars, contacts and files are copied regularly, and those copies are kept. They allow a whole mailbox to be restored after a serious incident.

The third is targeted recovery: Cybelia support can go into the backups for particular messages, from a date and a keyword, without having to restore everything.

What is not covered

The backup protects against a failing disk, a folder deleted by mistake and a serious incident. It does not protect against a quote sent to the wrong customer: there, it is reading it over before sending that does the work.