Cybelia Cloud support

Our technical teams support you at every step — diagnosis, hands-on guidance and fast resolution.

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Contact us

Need help?

Running into an issue with your mailbox, your ERP or a hosted service? The Cybelia Cloud technical team provides you with a secure tool for remote takeover of your workstation.

For any support request, you can write to us directly. Our technicians will analyse your request and guide you through the resolution.

📧 assistance[​@]cybelia-cloud.fr

Contact support

Customer support portal

Access your Cybelia Cloud customer area to create, track or update your support tickets. This portal is recommended for tracking incidents and recurring requests.

​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​Support portal

​ ​ ​ ​ ​ ​ ​ ​ ​    ​​​Secure login with your customer account


​ ​ ​ ​ ​ ​ ​  ​  ​​ ​    ​        Access the portal ​

​ ​ ​ ​ ​ ​ ​ ​ ​    ​    Describe your issue and attach screenshots or files

At a technician's request, this solution lets you receive interactive help. Once downloaded and started, the software generates a unique, temporary access code.

Secure connection — one-off session, no data stored


Download the support tool



Once the software is running, share the access code with your Cybelia Cloud contact. The session ends automatically when the intervention is closed.