Your customers' electronic address
The only real task on your side
Since the reform, every company has an electronic invoicing address, rather like a postal address. It looks like this:
Three customers, and for each whether the address is already known.
508790268 _ TVEFG
| Part | What it says |
|---|---|
| Before the "_": the registration number | Which company receives the invoice. |
| After the "_": the routing code | Which department there will handle it. |
Why the routing code matters so much
Without a routing code the invoice does reach your customer, but it is assigned to nobody. It is not handled, not paid, and often rejected: with nothing warning you at the time of sending.
This is currently the leading cause of held-up payments. A correct invoice, sent on time, to the right registration number, can go unanswered for weeks purely because the receiving department was not specified.
What the code actually stands for
It depends on your customer: accounts payable, a regional branch, a cost centre, a supplier code they impose, a site number. Each company organises its own. You do not have to guess it or understand it: you only have to ask for it.
The mistake to avoid
Do not paste the whole address into a single field. "508790268" and "TVEFG" are two separate pieces of information, which belong in two separate fields of the customer record. It is the most common mistake at the start, and it produces exactly the same blockage as a missing code.
In closing
This is the only real action on your side, and it is done once per customer. A missing address is the leading cause of rejection: better to ask for it before you need it.
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