Two further details
Two points that cause rejections
Two points, less frequent than the routing code, cause the same kind of refusal. Best deal with them straight away.
Without the PO number or service code, the invoice stalls at the customer's.
1. The VAT number of your foreign customers
For a French customer we derive the VAT number from the registration number: you have nothing to do. For a Belgian, Spanish or other customer we cannot invent it, and the platform refuses the invoice without it.
If you invoice outside France, check this field on the records concerned. It is a one-off check, on a small number of customers, that avoids a systematic refusal.
2. The nature of what you sell
An invoice has to state whether it covers services or goods, and it cannot mix the two.
For many companies the question does not arise: they do only one or the other. For the rest the consequence is concrete: two separate invoices are needed.
The case of Les Ateliers du Vent d'Ouest
They sell joinery, which is goods, and also invoice fitting, which is a service. One job therefore gives rise to two invoices. Camille feared customers would take it badly; in practice nobody remarked on it, and cost accounting became easier to read.
If you invoice both natures, tell us. We will show you how to separate them cleanly in Cydoo, and set up what is needed so the separation happens without you having to think about it each time.
In closing
A foreign customer's VAT number and the correct wording for a special transaction cause the same kind of rejection as a missing code. Deal with them when you set up the record, not when you send.
Commenting is not enabled on this course.